Your data security is important to us! We are delighted that you are interested in our company. Protecting your privacy when using our website is particularly important to us. Therefore, the management of WATERCryst Vandteknik ApS provides you with detailed information below about the processing of personal data. Vi er meget glade for, at du er interesseret i vores virksomhed. Beskyttelsen af dit privatliv, når du bruger vores hjemmeside watercryst-vandteknik.dk, er særligt vigtig for os. Derfor informerer ledelsen af WATERCryst Vandteknik ApS dig nedenfor i detaljer om behandlingen af personoplysninger.
In this privacy policy, you will receive all necessary information on how, to what extent, and for what purpose we or third parties collect and use data from you. This privacy policy applies to all processing of personal data carried out by us, especially on our website, mobile and web applications, and within external online presences, such as our profiles on social media.
Personal data are data from which a natural person can be identified. These data are collected and used in accordance with the provisions of the EU General Data Protection Regulation (GDPR). We feel particularly obliged to protect the confidentiality of your personal data and therefore strictly adhere to the limits set by legal requirements.
WATERCryst Vandteknik ApS has implemented various technical and organizational measures to ensure that the personal data processed via this website are protected as comprehensively as possible. We also ensure a high level of security in the transmission of your data – for example, with regard to your inquiries to us or the registration of your product – by using SSL encryption (Secure Socket Layer).
You can at any time receive free information about the personal data we have stored about you, as well as their origin, recipients, and the purpose of data collection and data processing. You also have the right at any time to request the correction or deletion of your data. This does not apply, of course, to data stored due to legal requirements or necessary for correct business transactions.
We reserve the right to change this privacy policy (updated: 1.09.2020) at any time if the technical conditions or legal requirements change.
1. Processing of Personal Data
WATERCryst Vandteknik ApS only uses the personal data you provide to the extent necessary to fulfill the respective purpose, for example:
- when you use our website
- to answer a question you ask us
- to fulfill a contract
- to comply with a legal obligation
- for the technical provision of our services
- when registering our products
- when processing an order
- to send informational material and individual advertising
If features on our website require the input of personal data, the input of the information constitutes consent to our use of this data electronically for the purpose for which it was entered.
We process data such as your IP address and browser identifiers, for example, for technical operation and further development of our online offerings. However, you do not need to disclose any personal data to visit our website. But if you have given us your consent, we use your personal data, including through cookies, to provide personalized advertising. More information about this can be found especially under the section "Online Marketing".
We collect, process, and use only the personal data you provide within the framework of legal requirements to ensure the proper functioning and performance of our products and services. We may ask for additional information from you, but this is voluntary. For example, we process your data (such as your name, address, email address, or telephone number, etc.) if you order or register a product with us, use our customer service, or contact us in any other way. In addition, we need your data to inform you about products, services, and offers. Your data will be processed in our customer database. The customer database supports the improvement in the data quality of the existing customer data. Within the company WATERCryst Vandteknik ApS, only the departments or employees who need it to fulfill contractual or legal obligations and to protect legitimate interests receive your data. In addition, data processors commissioned by us or, if necessary, third parties involved in business transactions (e.g., shipping service providers or technical customer advisors, etc.) only receive your data if they absolutely need it to perform their respective task. All recipients are contractually obligated to treat your data confidentially and to process it only within the scope of service delivery. If there is a legal obligation and in connection with legal proceedings, authorities and courts may receive your data.
If necessary, we process your personal data for the entire duration of the business relationship (from initiation, processing to termination of a contract) and beyond in accordance with the statutory retention and documentation obligations, until the conclusion of any legal disputes and ongoing warranty and complaint periods.
Your personal data will be deleted provided there are no legal retention obligations to the contrary, and if you have requested deletion, if the information is no longer necessary to fulfill the purpose for which it was stored, or if storage is not permitted for other legal reasons.
2. Legal Basis for Processing
We collect, process, and use your data in accordance with the applicable national data protection regulations and in particular the provisions of the EU General Data Protection Regulation (GDPR) based on the following legal bases:
Fulfillment of (pre-)contractual obligations (Art. 6 para. 1 lit.b GDPR): If the processing of your data is a prerequisite for entering into business agreements or executing contracts with you, we can and must process your data.
Fulfillment of legal obligations (Art. 6 para. 1 lit.c GDPR): Processing of your data is necessary to fulfill various legal obligations, for example, according to commercial or tax law.
Protection of legitimate interests (Art. 6 para. 1 lit.f GDPR): Due to a balancing of interests, data processing can take place beyond the actual fulfillment of the contract to protect our or third parties' legitimate interests. Data processing to protect legitimate interests takes place, for example, in the following cases: Advertising or marketing (see Individual Advertising for you), business management measures, and further development of services and products; maintenance of a customer database to improve customer service in connection with legal proceedings.
With your consent (Art. 6 para. 1 lit.a GDPR): If you have given us consent to process your data. You can revoke any consent you give us at any time. We will then no longer process the corresponding data.
Your data will only be stored for as long as is necessary to fulfill the respective purposes of data processing. The duration of data processing is particularly based on statutory retention periods and limitation periods for potential legal claims.
3. Security Measures
We take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk and in compliance with legal requirements and taking into account the latest technology, implementation costs, and the nature, scope, circumstances, and purposes of the processing, the varying probabilities of occurrence, and the extent of the threat to the rights and freedoms of natural persons.
The measures include, in particular, ensuring the confidentiality, integrity, and availability of data by controlling physical and electronic access to the data as well as access, input, disclosure, ensuring availability, and separation thereof. In addition, we have established procedures to ensure compliance with the rights of data subjects, deletion of data, and responses to data threats. Furthermore, we already take into account the protection of personal data during the development or selection of hardware, software, and processes in accordance with the principle of data protection, through technology design, and through default settings that contribute to data protection.
4. Provision of Online Offering and Web Hosting
In order to be able to provide our online services securely and effectively, we use the services of one or more web hosting providers, from whose servers (or servers managed by them) the online offering can be accessed.
For these purposes, we may use infrastructure services, computing capacity, storage space, and database services as well as security services and technical maintenance services.
The data processed as part of the provision of the hosting offer may include all information that arises as part of the use of our online services. This regularly includes the IP address necessary to deliver the content of the online offer to browsers and any entries made within our online offer or on websites.
When we provide and present our online services, we collect or have our web hosting provider collect certain data each time the server is accessed (so-called server log files). Server log files may include the address and name of the websites and files accessed, date and time of access, amounts of data transferred, and notifications of access, browser type and version, the user's operating system, referrer URL (the previously visited page), and usually IP addresses and the requesting provider.
Server log files can be used for security purposes, for example, to avoid overloading the server and to ensure server utilization and stability.
5. Use of Cookies
When you use our website, cookies and similar technologies may be stored on your device. These text files support the presentation and functionality of our website and help you navigate it. In addition, cookies can be used by us to store information about a user during or after their visit to an online offer.
Cookies can be used, among other things, to collect data about your IP address, access times, meta-/communication data, or your interest in our content. The information stored in a cookie is determined by the web server and then stored on the respective computer when our website is accessed. The web server assigns these cookies a lifespan, which means that cookies are automatically deleted from the respective device after this lifespan has expired. However, settings can also be made in browser software to always delete cookies when the browser is closed.
The legal basis on which we process your personal data using cookies is your declared consent. We ask you to consent to the use of cookies when you visit our website. Otherwise, the data processed using cookies will be processed based on our legitimate interests or where the use of cookies is necessary to fulfill our contractual obligations. You can choose from the following categories which cookies you allow:
Necessary: With this selection, we collect data about users' and customers' use of our website for evaluation and adaptation of our marketing initiatives. We collect the necessary data anonymously. The collected data can help us display ads from Facebook and Google. This helps us measure the success rate of our ads so that we can show relevant advertising content.
User Convenience: If you make this choice, content from external providers such as Google Maps and YouTube is loaded in addition to the necessary cookies, so that you as a user have a pleasant online experience with us. For example, our maps in the reference, planner, and installer search do not work without the "User Convenience" function.
Statistics and Marketing: With this selection, we collect data for the evaluation and adaptation of our marketing initiatives. Data on users' and customers' use of our website is collected. We collect the necessary data anonymously. The collected data can help us display ads from Facebook and Google. This helps us measure the success rate of our ads so that we can show relevant advertising content.
You can revoke your consent to the use of cookies at any time. You can object by using the settings in your browser, for example, by deactivating the use of cookies (which may also limit the functionality of our online offering).
6. Third-Party Content and Services
The offer on the WATERCryst Vandteknik ApS website may also include content, services, and services from other providers. Examples of such offerings include maps from Google Maps or YouTube videos. Regularly, the use of these third-party services requires the transfer of your IP address. This allows these providers to see and store your user IP address. We make every effort to only include third-party providers who exclusively use IP addresses to deliver the content. However, we have no control over which third party stores the IP address. This storage can be used, for example, for statistical purposes. If we become aware that third parties are using storage processes, we will immediately inform our users about this.
Please also note in this context the special data protection declarations for individual
7. YOUR RIGHTS – DATA PROTECTION REQUESTS
As an affected person by data processing (customer, employee, interested party, website visitor, user of online services, etc.), data protection law gives you the following rights:
Information: You have the right to request information from us about the use of your data. You can request a copy of the data about you that we process. Exercising your right to information must not affect the rights of others.
Correction: You have the right to request the correction of your data. If, despite our efforts to ensure that the information is correct and up to date, incorrect information is retained, we will correct it upon your request.
Deletion: You have the right to request the deletion of your data, provided that they are no longer being processed on a legal basis that contradicts deletion. If the legal requirements for deletion are met, we will immediately carry out the requested deletion.
Restriction: You have the right to demand the restriction of processing for the same reasons that apply to the right to deletion. In this case, the data must remain stored but may no longer be used for other purposes.
Data Portability: You have the right to receive the data that you have provided to us in a commonly used, machine-readable format if the processing is based on your consent or the fulfillment of a contract.
Revocation: Consent given can be revoked in writing and free of charge at any time. To do this, please send an email to the office where you gave your consent or our general data protection office, which can be contacted at datenschutz@watercryst.com.
If you believe that the processing of your data violates data protection law, or if your data protection rights have otherwise been violated in any way, you have the opportunity to lodge a complaint with the respective national data protection authority.
WATERCryst Vandteknik ApS assumes responsibility pursuant to Article 4, Paragraph 7 of the General Data Protection Regulation (GDPR) and acts as a service provider in accordance with Section 13 of the Telemedia Act (TMG), as detailed in our imprint. You may reach our data protection office through the following contact person: datenschutz@watercryst.com.